FAQ

CAN I PLACE MY ORDER BY PHONE INSTEAD?

If you do not wish to place your order over the Internet, feel free to call our toll free number, 1-866-764-8488 and place your order with one of our Customer Service Representatives. Please note that pricing our website is our web price only. *Please see Contact Us for our Hours of Operation.

DO YOU SHIP OUTSIDE CANADA?

Yes, HeartZAP can ship outside of Canada. Additional charges are extra and a customer service representative will contact you to provide you those extra charges after the order has been placed.

HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFULLY PROCESSED?

Once you have completed the online payment portion of your order, you will receive an Order Confirmation Email.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

If the item(s) ordered are in-stock, the order will be shipped within 3-5 business days; Orders being shipped to Eastern Canada can be expected to arrive within 2-4 business days from the shipping date. Orders being shipped to Western Canada can be expected to arrive within 4-6 business days from the shipping date.

HOW TO RETURN PRODUCT?

To return product you must obtain RMA number. Please fill out Read RMA request form.

IS HEARTZAP.CA A SECURE WEBSITE TO PURCHASE FROM?

Buying online from HeartZAP Services Inc. is safe and reliable. Any and all personal information shared on our site, including credit card information, name and address is completely confidentially and is encrypted throughout the ordering process; meaning it cannot be read or duplicated by any outside sources.

WHAT ARE MY SHIPPING COSTS/OPTIONS?

Shipping costs for an order will depend on the size, weight and quantity of the packages being shipped. HeartZAP Services uses Purolator courier and we offer standard ground shipping.

WHAT COSTS CAN WE EXPECT TO INCUR TO MAINTAIN THE UNIT?

The units are relatively inexpensive to maintain. There are three main costs you will need to prepare for:

Replacement of AED Pads: This is generally done every two-five years. You will need to replace both adult sets of pads. The cost ranges from $85.00/set to $224.00/set (depending upon the model purchased). If you have used the AED pads, you will need to replace the set that was used.

Replacement of the AED battery: The AED battery will need to be replaced every three to five years depending on the model you have purchased. The cost for a new battery ranges from $90.00 to $250.00 (depending upon the unit purchased).

CPR/AED Training: It is important that there are individuals within your facility that are trained on how to use the AED. The units are simple enough for anyone to use but it is important to have someone there who is comfortable with the entire process of the AED in the event there is a problem. General Instructor-led CPR/AED training ranges in price from $50.00/person and up.   HeartZAP Services offers standalone CPR/AED Training.

WHAT IF I DID NOT RECEIVE AN EMAIL CONFIRMATION OR RECEIPT?

If you do not receive an Order Confirmation Email, please contact us Toll Free at 1-866-764-8488 or by email: info@heartzap.ca.

WHAT IF I WISH TO CHANGE/CANCEL MY ORDER?

Please contact us immediately by calling Toll Free 1-866-764-8488 or email us at info@heartzap.ca. We try to ship our orders as soon as possible. Items currently in stock are often sent out within 3-5 business days from when the order was placed, so it is important that you let us know of any changes as soon as possible. When contacting us, please quote your name, confirmation number and the details of your order.

WHAT IF THE CONTENTS OF MY ORDER ARRIVE DAMAGED?

Please see our Term and Conditions for Online Orders.

WHAT IS YOUR RETURN POLICY?

Please see our Term and Conditions for Online Orders.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa and MasterCard and American Express.

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged at time of purchase.

WHERE DOES HEARTZAP SERVICES INC. SHIP WITHIN CANADA?

HeartZAP Serivices Inc. also ships to all of Canada; including the Yukon, Northwest Territories and Nunavut.

WHOM SHOULD WE CONTACT IF WE HAVE FURTHER QUESTIONS?

Please contact us via email at sales@heartzap.ca.

WHY IS A PAD PROGRAM IMPORTANT?

Having an AED accessible for all users of your facility can mean the difference between life and death in the event of a cardiac arrest. CPR alone offers a victim a 5% chance of survival, while an AED used in conjunction with CPR in the first three minutes of an arrest can mean a survival rate of 75% or greater. Having a PAD program shows your staff and facility users that you are doing all you can to protect them.

WILL WE NEED SPECIAL PERMISSION TO HAVE AN AED IN OUR FACILITY?

Please view the Emergency Medical Act / Good Samaritan law for your province/territory:

British Columbia – www.bclaws.ca 
Ontario – www.e-laws.gov.on.ca 
Prince Edward Island – n/a
Nunavut – www.canlii.org 
Alberta – www.qp.alberta.ca <br />
Quebec – www2.publicationsduquebec.gouv.qc.ca 
Newfoundland – www.assembly.nl.ca 
Saskatchewan – www.qp.gov.sk.ca 
Nova Scotia – nslegislature.ca 
Yukon – www.gov.yk.ca 
Manitoba – web2.gov.mb.ca 
New Brunswick – n/a
Northwest Territories – www.canlii.org

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