FAQ

CAN I PLACE MY ORDER BY PHONE INSTEAD?

If you do not wish to place your order over the Internet, feel free to call our toll free number, 1-866-764-8488 and place your order with one of our Customer Service Representatives. Please note that pricing our website is our web price only. *Please see Contact Us for our Hours of Operation.

DO YOU SHIP OUTSIDE CANADA?

Yes, HeartZAP can ship outside of Canada. Additional charges are extra and a customer service representative will contact you to provide you those extra charges after the order has been placed.

HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFULLY PROCESSED?

Once you have completed the online payment portion of your order, you will receive an Order Confirmation Email.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

If the item(s) ordered are in-stock, the order will be shipped within 3-5 business days; Orders being shipped to Eastern Canada can be expected to arrive within 2-4 business days from the shipping date. Orders being shipped to Western Canada can be expected to arrive within 4-6 business days from the shipping date.

HOW TO RETURN PRODUCT?

To return product you must obtain RMA number. Please fill out Read RMA request form.

IS HEARTZAP.CA A SECURE WEBSITE TO PURCHASE FROM?

Buying online from Heartzap Safety Training & Equipment
is safe and reliable. Any and all personal information shared on our site, including credit card information, name and address is completely confidentially and is encrypted throughout the ordering process; meaning it cannot be read or duplicated by any outside sources.

WHAT ARE MY SHIPPING COSTS/OPTIONS?

Shipping costs for an order will depend on the size, weight and quantity of the packages being shipped. Heartzap Safety Training & Equipment
uses Purolator courier and we offer standard ground shipping.

WHAT COSTS CAN WE EXPECT TO INCUR TO MAINTAIN THE UNIT?

The units are relatively inexpensive to maintain. There are three main costs you will need to prepare for:

Replacement of AED Pads: This is generally done every two-five years. You will need to replace both adult sets of pads. The cost ranges from $85.00/set to $224.00/set (depending upon the model purchased). If you have used the AED pads, you will need to replace the set that was used.

Replacement of the AED battery: The AED battery will need to be replaced every three to five years depending on the model you have purchased. The cost for a new battery ranges from $90.00 to $250.00 (depending upon the unit purchased).

CPR/AED Training: It is important that there are individuals within your facility that are trained on how to use the AED. The units are simple enough for anyone to use but it is important to have someone there who is comfortable with the entire process of the AED in the event there is a problem. General Instructor-led CPR/AED training ranges in price from $50.00/person and up.   Heartzap Safety Training & Equipment offers standalone CPR/AED Training.

WHAT IF I DID NOT RECEIVE AN EMAIL CONFIRMATION OR RECEIPT?

If you do not receive an Order Confirmation Email, please contact us Toll Free at 1-866-764-8488 or by email: info@heartzap.ca.

WHAT IF I WISH TO CHANGE/CANCEL MY ORDER?

Please contact us immediately by calling Toll Free 1-866-764-8488 or email us at info@heartzap.ca. We try to ship our orders as soon as possible. Items currently in stock are often sent out within 3-5 business days from when the order was placed, so it is important that you let us know of any changes as soon as possible. When contacting us, please quote your name, confirmation number and the details of your order.

WHAT IF THE CONTENTS OF MY ORDER ARRIVE DAMAGED?

Please see our Term and Conditions for Online Orders.

WHAT IS YOUR RETURN POLICY?

Please see our Term and Conditions for Online Orders.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa and MasterCard and American Express.

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged at time of purchase.

WHERE DOES Heartzap Safety Training & Equipment SHIP WITHIN CANADA?

HeartZAP Serivices Inc. also ships to all of Canada; including the Yukon, Northwest Territories and Nunavut.

WHOM SHOULD WE CONTACT IF WE HAVE FURTHER QUESTIONS?

Please contact us via email at sales@heartzap.ca.

WHY IS A PAD PROGRAM IMPORTANT?

Having an AED accessible for all users of your facility can mean the difference between life and death in the event of a cardiac arrest. CPR alone offers a victim a 5% chance of survival, while an AED used in conjunction with CPR in the first three minutes of an arrest can mean a survival rate of 75% or greater. Having a PAD program shows your staff and facility users that you are doing all you can to protect them.

WILL WE NEED SPECIAL PERMISSION TO HAVE AN AED IN OUR FACILITY?

Please view the Emergency Medical Act / Good Samaritan law for your province/territory:

British Columbia – www.bclaws.ca 
Ontario – www.e-laws.gov.on.ca 
Prince Edward Island – n/a
Nunavut – www.canlii.org 
Alberta – www.qp.alberta.ca <br />
Quebec – www2.publicationsduquebec.gouv.qc.ca 
Newfoundland – www.assembly.nl.ca 
Saskatchewan – www.qp.gov.sk.ca 
Nova Scotia – nslegislature.ca 
Yukon – www.gov.yk.ca 
Manitoba – web2.gov.mb.ca 
New Brunswick – n/a
Northwest Territories – www.canlii.org

WHAT FIRST AID TRAINING IS A WORKPLACE REQUIRED TO PROVIDE?

According to Regulation 1101, all workplaces in Ontario covered by the Workplace Safety and Insurance Act (WSIA) must provide first aid training to their employees.

The required training depends on the number of people working per shift at a workplace:

  • For workplaces with five or fewer people working on any one shift, at least one must have an emergency first aid certificate. This program is 6.5 hours long and is offered by organizations across the province.
  • For workplaces with six or more people working on any shift, at least one must have a standard first aid certificate. This program is 13 hours long and is offered by organizations across the province.

WHO COUNTS AS AN EMPLOYEE FOR THE PURPOSES FOR FIRST AID?

An employee, or a worker in the WSIA, is a person who performs work or supplies services for monetary compensation. A definition is available on the Ministry of Labour’s website.

WHO CAN BE A FIRST AIDER?

Anyone can become a first aider (or a valid first aid certificate holder). A first aider should be able to provide prompt treatment. For example, you should not choose someone to be a first aider if they often work off-site or in closed-door meetings.

WHAT IS THE REQUIRED RATIO OF FIRST AIDERS TO EMPLOYEES?

There is no required ratio of trained first aiders to total employees under Regulation 1101. Workplaces must have at least one person on site at all times who has a valid first aid certificate (according to the number of people working per shift).

It is a best practice for employers to assess their workplace to determine how many first aiders they need based on things like the size and layout of the workplace. For example, a first aider should be able to reach an injured person within two minutes.  We recommend a minimum of 10% of your workplace trained

All employees, regardless of their employment status, must be given first aid treatment when they need it.

HOW OFTEN DOES TRAINING NEED TO BE RENEWED?

Most first aid certificates are valid for a maximum of three years. Training providers may set a higher standard and issue their certificates with a two-year validation period

Before your certificate expires you will need to complete the training again to maintain your certification.

You can renew your standard first aid certificate one time by completing a one-day standard first aid renewal course with the original provider before your original certificate expires. The new certificate will state “renewal or recertification” on it.

If you have already renewed your standard first aid certificate once, you will need to earn a new certificate from an approved provider when your renewed certificate expires.

ARE EMPLOYERS RESPONSIBLE FOR COVERING THE COST OF FIRST AID TRAINING AND SUPPLIES?

Yes. Employers are required to cover the cost of first aid training and supplies. This includes covering wage costs for an employee’s time while they are completing an approved first aid training program.

DOES THE WSIB ACCEPT CERTIFICATES FROM OTHER PROVINCES?

Yes. If you have a first aid certificate from an approved provider in another province, we will accept the certificate until it expires. After the certificate expires, you must complete your first aid training with a WSIB-approved provider in Ontario.

WHERE SHOULD I HAVE A FIRST AID KIT?

First aid kits should be part of a first aid station. You should place first aid stations strategically throughout your workplace. Your first aid stations should include:

  • a first aid kit
  • the “In Case of Injury” poster
  • a first aid inspection card
  • a list of the first aiders in that area

WHERE SHOULD YOU HAVE FIRST AID STATIONS? HOW MANY SHOULD YOU HAVE?

When you have multiple buildings, you should treat each building as an individual workplace. All vehicles used for work purposes, including personal vehicles, should also have a first aid kit and supplies.

WHAT CONTENTS ARE REQUIRED IN FIRST AID KITS?

You can find the list of required items in Sections 8 to 13 of Regulation 1101. The list is different depending on the size of the workforce.

You should also include a pocket mask or other barrier device and multiple pairs of non-latex gloves in your first aid kit.

HOW MANY FIRST AID KITS ARE REQUIRED AT A WORKPLACE?

There is no ratio of first aid kits to employees. You need to make sure that first aid kits are easily accessible so that people can reach or access a first aid kit quickly.

A first aid kit should be portable and should NOT be kept in a locked cabinet, drawer or room. It should be in an area where it is visible or marked with a sign identifying its location.

 

SHOULD OVER-THE-COUNTER MEDICATION, PRESCRIPTION MEDICATION OR OINTMENTS BE INCLUDED IN FIRST AID KITS?

Over-the-counter medications cannot be included in first aid kits.

Do not provide medication to someone who has been injured or is ill. It could lead to an allergic reaction or could mask the severity of the injury or illness, which could delay getting needed medical attention.

In training, first aiders are not taught to use these items. Providing medication or applying ointment is outside the scope of what first aiders are taught to do.

EpiPens® are not required under Ontario Regulation 1101 and should not be included in the first aid kits.  We provide a special wall cabinet for EpiPens.

ARE THERE ALTERNATIVE SUPPLIES WORKPLACES CAN INCLUDE IN FIRST AID KITS?

Yes, some alternatives are approved for first aid kit contents. They include:

  • dressing forceps = single use tweezers
  • dressing scissors = single use scissors
  • denatured ethyl alcohol = single use antiseptic wipes
  • adhesive plaster and dressing = adhesive bandages
  • instrument sterilizer = no longer used by first aiders – use single use items and discard
  • enamel footbath = can use a stainless steel bowl.

WHAT ARE THE REQUIREMENTS FOR WORKERS WHO WORK OFF-SITE OR IN SMALL CREWS?

The first aid requirements for employees working off-site are the same as for employess working on-site (e.g., first aid stations and certified first aiders).

All work crews must have adequate first aid supplies and a trained first aider according to the size of the crew. 

Here are some of the requirements:

  • Workplaces must have at least one employee on site at all times that has a valid first aid certificate from a WSIB-approved training organization.
  • Employers must cover any costs for first aid equipment and services.
  • Employers must inspect first aid equipment at least once every three months.
  • First aid stations must be easy to find and near an employee who has a valid first aid certificate.
  • Employers must post the “In case of injury poster (Form 82)“, first aid certificates and kit inspection card in an area that all employees can easily access.
  • Employers must keep a detailed record of all incidents and any first aid treatment given.
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