Terms and Condition

Heartzap Safety Training & Equipment Terms and Conditions

Payment Terms

We gladly accept the following methods of payments: e-transfer, electronic funds transfer (EFT), VISA and MasterCard (online), Debit (online & in office), and cheque.  Many accounts may qualify for invoicing after purchase (OAC). Please contact our office to discuss this option. All approved accounts terms are net 30 days upon submission of invoice. Account delinquent over 30 days will be assessed a finance charge of 30% per annum in addition to any attorney fees necessary for collection. Tax Exempt Certificates must be submitted with purchase orders for sales tax charges to be waived.

Please mail payments to:

Heartzap Safety Training & Equipment
190 Turnbull Court, Suite 4
Cambridge, Ontario, N1T 1J1

Shipping & Handling

– FOB Canadian Border. Shipping & handling will be added to the invoice
– Heartzap Safety Training & Equipment will ship products with Purolator

– Items in stock are shipped normally within 3-6 days or receipt of order. Items not in stock will be automatically backordered and shipped when available. All prices and shipping & handling charges refer to Canadian dollars and are applicable within Canada only, unless otherwise stated.

Return Policy

Carefully inspect all merchandise immediately upon pick-up/delivery and note, in writing, any damage or discrepancies at the time that the order is signed for. All damaged goods must be reported in writing immediately to the carrier for inspection. All damaged goods must be reported in writing to Heartzap Safety Training & Equipment within three (3) business days. All damaged goods, including original packaging, must be retained by the customer for inspection and/or return to Heartzap Safety Training & Equipment.

In the event of any shortage in delivery, the carrier’s delivery slip must be signed accordingly, indicating the specifics of any shortage. The carrier must be notified of any shortages immediately. Heartzap Safety Training & Equipment must be notified in writing and supplied with appropriate supporting documentation and all particulars of any alleged shortage within 24 hours of partial receipt of goods.

Claims for non-delivery must be submitted to Heartzap Safety Training & Equipment within 24 hours from the date of the invoice.

Heartzap Safety Training & Equipment requires customers to make a written report of any damaged goods, shortages or goods lost in transit and to forward report, along with the packing slip (if available) by fax at 1-866-253-3915 or email at info@heartzap.ca.

Failure to comply fully with these requirements will result in Heartzap Safety Training & Equipment not assuming any liability whatsoever for resultant losses from damage, shortage or loss in transit. Customers shall remain liable for payment in full.


In all cases where a customer wishes to return goods, the customer must complete a return merchandise authorization form in order receive an RMA# from Heartzap Safety Training & Equipment. Forms can be downloaded from Heartzap Safety Training & Equipment website at www.heartzap.ca or contact Heartzap Safety Training & Equipment to obtain the form. Completed forms must be faxed or emailed to Heartzap Safety Training & Equipment for review and written authorization approval for return item(s). Customer must include with the RMA form a copy of the original invoice on which the goods were purchased and packing slip must accompany the request. Products are only returnable with prior written authorization by Heartzap Safety Training & Equipment and the receipt of a valid RMA#.

In the event of alleged manufacturing defect, or Heartzap Safety Training & Equipment error, the above information must be provided in writing within five (5) business days of delivery of the merchandise. Custom or special orders may not be accepted for return.

Following the receipt of a valid RMA # from HeartZAP Servcies Inc., products must be returned within five (5) business days. Each return requires a separate return merchandise authorization number.

All returns must be freight prepaid by the customer and shipped back to Heartzap Safety Training & Equipment with a copy of the return merchandise authorization form, invoice and packing slip. The RMA number must be clearly identified on the outside of the package. If the error is the fault of Heartzap Safety Training & Equipment, transportation details will accompany the return merchandise authorization form.

All returns must be in the original packaging and must be in salable condition. All sterile products must be returned by the customer in the original, unopened and undamaged packaging.

Warranty returns are based on the product warranty that is included with each product. Customer must obtain RMA # in order to return a product for warranty work.

Credit (minus any restocking charges and the original outgoing shipping & handing charges) will be issued only after the merchandise is received and examined by our Returned Goods and Quality Assurance Department, and determined to be in salable condition. Until that time, the customer remains liable for payment in full.

In circumstances other than manufacturing defect or Heartzap Safety Training & Equipment error, goods ordered and returned with authorization for credit are subject to the following handling and restocking charges:

– Goods received within 1 through 30 days of date of invoice – 20%
– Goods received within 31 through 45 days of date of invoice – 25%
– Goods ordered and returned after 45 days from date of invoice are nonreturnable and the customer shall remain responsible for payment in full

In circumstances of manufacturing defect or Heartzap Safety Training & Equipment error, goods returned shall not be subject to a handling or a restocking charge provided that the customer has fully complied with all of the terms herein.

Heartzap Safety Training & Equipment will not issue a credit for any of the below reasons:

– Custom or special orders

– Discontinued products

– Merchandise in damaged or non-salable condition

– Merchandise not in original, unopened, undamaged packaging